At And Other Essentials, we work towards providing you with premium quality products. We offer a no questions asked returns and refunds within 10 days of you receiving the product. You can place a return request by writing to us at firstname.lastname@example.org or call us at +91 9769665838 to initiate a return.
On placing a request with us, our delivery partner will attempt to pick up the return product from your address within 3 days of your raising a request. Please make sure that the product is in its original packaging and contains all the tags and labels. On receiving the return, our team will inspect the product to check for any damage or signs of any use or wear and tear. If so, the item(s) will not be eligible for returns. As such, you will be required to bear the shipping costs for the product.
Once the product passes the quality check, we will refund you the originally paid sum via the same payment method you used on the website to pay for your order. The payment will be transferred to your account within 7 – 10 working days. We shall also keep you updated with an email.
Please note: Any promo code used on an order will not be eligible for a refund in case of cancellation of order either by you or And Other Essentials.
If you receive a damaged item(s), you can write to us with a proper description and email us with photographic proof within 24 hours of receiving the order and we will get back to you as soon as possible. If you are unable to comply with the same, And Other Essentials will not be held liable to replace the product.
We currently do not accept exchanges but plan to introduce that in future.
For any queries, feel free to reach us at email@example.com or +91 9769665838.